FAQs

1. What makes Ghulam Jewelry special?

At Ghulam Jewelry, we combine elegance, quality, and convenience. Every piece is crafted with precision, designed to bring timeless beauty and confidence to your everyday style — “Where Elegance Meets Convenience in Every Box.”

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2. Are your jewelry pieces made from real gold or silver?

Our jewelry is crafted from high-quality metal alloys with premium gold and silver plating and crystal embellishments. Each piece is designed to maintain its shine and finish with proper care.

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3. Do your products cause skin irritation or tarnish easily?

No 🌿 All pieces are skin-friendly and nickel-free. We recommend keeping your jewelry away from perfumes, lotions, and water to maintain its luster longer.

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4. How can I place an order?

Simply browse our collection, add your favorite items to the cart, and proceed to checkout. You’ll receive an order confirmation email once your purchase is complete.

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5. What payment methods do you accept?

We accept credit/debit cards, cash on delivery (COD) (if available in your area), and secure online payments through our trusted partners.

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6. How long does delivery take?

Orders are usually delivered within 3–7 business days depending on your location. You’ll receive tracking details once your order has been dispatched.

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7. Can I return or exchange an item?

Yes 💖 Please refer to our Return & Refund Policy for full details. Items must be returned unused and in original packaging within the specified return period.

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8. Do you offer gift packaging?

Absolutely! 🎁 Every Ghulam Jewelry product comes in our signature luxury box, making it perfect for gifting — elegance and convenience in every box.

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9. How do I care for my jewelry?

Keep your jewelry dry and clean. Store it in a cool, dry place — preferably in the original box or a soft pouch. Avoid contact with water, perfume, and chemicals to preserve shine.

10. How can I contact customer support?

You can reach us anytime at support@ghulamjewelry.com or via WhatsApp at +92 3XX XXX XXXX. We typically respond within 24 hours during business days.